RETURN & REFUND POLICY

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. All purchases in Malaysia should be sent back to us directly for faster processing.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use;

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (Normally within 7 days)

Purchases made with credit card, a 3% bank charge will be deducted from the refund amount.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Kim Company Return (Order no: xxxxx)

221E, Jalan Burma,

10500 Penang,

Malaysia.

GIFTS

If the item was marked as a gift when purchased it is not returnable or refundable.

RETURN SHIPPING

To return your product, you should mail your product to:

Kim Company Sdn Bhd

221E, Jalan Burma,

10500 Penang,

Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item unless it’s trackable.

First purchase entitled for an additional 5% off. Promo code: KIM5OFF.
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